Privacy Policy

Effective date: 30 August 2026

Crystal Glow Cleaning Pty Ltd respects your privacy. This policy explains how we handle personal information when you request a quote, book or use our services, contact us, or interact with our website or social media advertising.

Information we collect
We may collect your name, phone number, email address, property or service location, requested services, preferred timing, messages, quote and invoice details, photos you provide, and information about how you interact with our website or advertisements.

How we collect and use information
We collect information directly from you through our website and Meta lead forms, by phone, email, social media, ServiceM8 booking, and while providing services. We use it to respond to enquiries, prepare quotes, schedule and deliver services, manage invoices and records, improve our services, communicate about your request, meet legal obligations, and send marketing only where permitted. You can opt out of marketing at any time.

Sharing and overseas processing
We may share information with service providers such as Squarespace, Meta, ServiceM8, payment and accounting providers, and contractors who need it to provide our services. We do not sell or rent your personal information. Some technology providers may store or process information overseas, including in the United States.

Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain it only for as long as needed to provide services, maintain business records or meet legal requirements, then delete or de-identify it where appropriate.

Cookies, analytics and advertising
Our website and advertising platforms may use cookies, pixels or similar technology to measure visits, improve performance and show relevant advertising. You can manage cookies through your browser settings.

Access, correction and complaints
To request access to or correction of your personal information, ask a privacy question or make a complaint, contact Crystal Glow Cleaning Pty Ltd at enquiry@crystalglowcleaning.com or 0421 888 276. We will review and respond within a reasonable time.

Policy updates
We may update this policy when our practices or legal requirements change. The latest version will be published on this page.